Please carefully read these terms and conditions, if you have any questions, please feel free to contact me.
Hollow Furniture T's & C's
Turn around is approx. 1-4 weeks, depending on the number of items ordered.
Orders are confirmed once payment has been received by Hollow Furniture along with all required information (dimensions, finish, add-on's, special requests etc.).
Full payment is required up-front for all orders before work will begin, payments are accepted via online banking only. All payments are non-refundable once processed.
Once an order is complete, the customer will receive an email with photos & final dimensions of their item(s). This email signifies the completion of an order.
All items must be collected within 7 days of order completion. Pickup Location: 2km from Cambridge I-Site (exact address given once collection day + time has been confirmed).
A ute or trailer is always recommended for collecting furniture. Please measure your vehicle generously when preparing for pickup.
Hollow Furniture items are unique, hand-made, rustic and vary in appearance. The photos shown in Hollow Furniture's portfolio, simply provide an idea of how custom-made items will look according to each design. Item's are made using various salvaged, recycled, lightly-sanded, non-dressed timbers with rustic characteristics (i.e. variations in texture, colour, timber grain, density, look and feel) - these and other imperfections including unbalanced items, are the nature and intended style of Hollow Furniture designs and these details are not considered to be defects. Finishes applied may vary in appearance. Dimensions may vary from those requested.
It is the customers responsibility to provide Hollow Furniture with all dimensions that the customer requires their furniture items to be made to. Do not simply look at photos shown in Hollow Furniture's collection and assume your item will be made the same size and with the same appearance. These photos do not necessarily align with the dimensions and finish listed within the corresponding information. The customer must ensure that they measure their space, and provide the measurements they require along with any other info that may be useful. Tip: Measure doorways and access ways to ensure that your items of furniture can be maneuvered into place.
Hollow Furniture pieces can generally be used indoors or outdoors, however if any piece is used outdoors, shelter is recommended for maintaining condition. If un-sheltered, timber, screws, nails etc will deteriorate faster.
Hollow Furniture does not ship/courier furniture, you are welcome to book your own shipping services. Hollow Furniture is not responsible for damage caused to couriered item(s) while in transit. Small, home decor items may be able to be posted. Delivery of items may be available at an additional cost, depending on delivery location.
Each furniture/home decor item is branded with Hollow Furniture's logo which is stenciled in a visible position chosen by Hollow Furniture.
Hollow Furniture reserves the right to sell any item of furniture that is not collected within 14 days of order completion. No payments are refunded if this occurs.
Hollow Furniture reserves the right to edit these terms at any time. Pricing is subject to change, quotes given are valid for 72 hours.
Once Hollow Furniture has received the required payment, this is considered acceptance of these terms and condition.
Wedding & Event Hire Info
PRICING & DEPOSIT
The remainder of the balance is due 30 days prior to the booking date(s).
Minimum cost of $30 for all bookings.
Pick up is recommended, or delivery & collection may be available at an additional cost depending on the event location.
The bond amount is determined by which items are booked.
This bond will be refunded via online bank transfer (not cash) once all items have been returned and inspected.
If damage is more than the security bond the hirer must pay the outstanding balance.
COLLECTION & RETURN
Delivery and pick up may be available at an additional cost. Please request a quote by contacting Hollow Furniture with booking dates and location.
Any delivery (and/or pick up) cost, is to be paid in full along with the booking deposit. Any delivery (and/or pickup) cost is non-refundable.
A cancellation fee will be charged, should a booking be cancelled within 30 days of the hire date. Bookings cancelled within 30 days of the hire date will be charged 100% of the total booking cost.
Bookings cancelled over 30 days of the hire date will be charged 50% of the total booking cost.
No cancellation is valid unless it has been acknowledged in writing by Hollow Furniture.
CARE & RETURN OF HOLLOW FURNITURE PROPERTY
Upon receipt of hired items, the responsibility for these items is yours, and Hollow Furniture does not hold any responsibility for the goods during this time. Please treat every item with care.
If theft or damage occurs to any item(s) during your booking, you are liable for the full replacement cost, through cash settlement payable via online bank transfer within 14 days of booking completion. Any replacement cost may exceed the bond amount.
Please ensure all items are clean and in the same manner and condition as they were hired in. On return, all items will be inspected - if any items are unclean (i.e. food residue, stains, muddy etc.) a cleaning fee of $25 an hour may apply.
Decor and styling items shown within photos of Hollow Furniture's Hire Collection, including (but not limited to) florals, foliage, lights, are not included within any hire package.
Hollow Furniture does not provide a guarantee that items will be available for any booking, whether paid for or not. In the case that Hollow Furniture is unable to provide any item(s) to a hirer for their booking, for reasons that are out of Hollow Furniture's control (i.e. theft, damage), a full refund (equal to that which has been paid by the hirer) will be issued for such item(s) immediately.